HEALTHCARE BUSINESS DRIVERS
WHY CHOOSE AN ISS OUTSOURCED SERVICE?
In designing our service solution we keep pace with the evolving market conditions and understand the
critical business drivers steering hospitals and healthcare facilities to optimise the effectiveness of their non-
clinical services.
An ISS non-clinical support service can help your hospital service to:
p Improve performance compliance, patient satisfaction, productivity and cost saving targets
p Minimise rates of hospital acquired infection
p Introduce practice improvements promoting quality service and safe care
p Introduce fit for purpose and proven technological innovations
p Invest in next generation infrastructure and equipment
p Maximise bed availability by optimising patient flow and throughput
p Integrate teams to promote a consistent and seamless patient experience
OUR AUSTRALIAN OPERATIONS
The healthcare sector is a core business focus for ISS, with over 20 years experience working across numerous
hospitals in Australia. We have worked diligently to build a specialist division of professionals
who can seamlessly mobilise these key drivers into a robust service solution, aligning with each customer’s
Patient–Centred Care approach supporting patient recovery and well-being.
We employ over 1,600 staff servicing 27 public and private hospitals. We are one of Australia’s largest providers
of non-clinical support services.
Engage in
over 30
million patient
interactions
every year
Serve more
than
13 million
meals every
year
Collect and
distribute in
excess of
9 tonnes of
linen per day
4 – ISS Facility Services / Healthcare
Move over
5,000
patients
every day
Clean 110
theatre
rooms daily
Maintain
thousands of
square meters
of grounds
and gardens
Managing over
1,820 tonnes
of waste /
recyclables &
240 tonnes of
clinical waste
per year
Customer Net
Promoter Score
2017 +52.6
Employee Net
Promoter Score
2017 +58.6
OUR
GLOBAL
REACH
SUPPORTS OUR LOCAL FOOTPRINT
Globally ISS has over 37,000 service professionals delivering a full range of hard and soft non-clinical support
services at over 300 hospitals and healthcare facilities.
Our service solutions are patient centric, produce
measurable outcomes and elevate our clients’ expectations
about possible service levels. We function as an integrated
partner within a hospital/healthcare service.
ISS is rated the as the largest catering contractor
supplying food and meals to the National Health
Services (NHS) Hospitals in the UK.
300 + hospitals
in 20 countries
Over 37,000
healthcare
employees
globally
MAJOR GLOBAL HEALTH CUSTOMERS INCLUDE:
p Singapore General Hospital (SGH) - Singapore
p National Health Services (NHS) Trusts - UK
p Homerton Hospital - Northern Europe
p Huashan Hospital - China
p Waterlandziekenhuis – The Netherlands
p Complexo Hospitalar Edmundo Vasconcelos – Brazil
p Sanatorio SEMM Mautone – Uruguay
p Hospital Regional de Alta Especialidad de Ixtapaluca
– Mexico
p Sanitas (Bupa Group) – Spain
p University Hospital of Ioannina – Greece
p Horizon Healthcare Services, Inc. - USA
5