A SNAPSHOT OF INNOVATIONS
TO ADD BEST VALUE
“We are always open to new ways
and look for opportunities to make
improvements. We value adaptability
and willingness to change.”
Our innovations focus on improving our Patient-Centred Care principles of collaboration, effic iency, quality and safety.
SMART BINS AT CANBERRA HOSPITAL, ACT
SmartWaste@ISS is a new technology that drives
efficiencies in the delivery of waste management.
Sensors have been installed into bins across the site. Our
management team monitor with real–time data how full
bins are at any time and roster staff accordingly. Client
reporting is also optimised.
WASTE TO WATER AT CANBERRA HOSPITAL, ACT
The introduction of the FEEDME equipment and eco-
safe digester process converts our food waste, via
biological micro-organisms, into safe nutrient water.
Benefits include: improved safety and sanitation
conditions, space saving as collection bins are
removed, cost savings in transportation, labour
rostering, diverting waste from landfills and also
enables cloud based performance monitoring.
SONAR LASER ENABLED AUTOMATIC ROBOTIC
SCRUBBER AT EASTERN HEALTH, VIC
The NAVI660, currently used throughout our Singapore
hospitals, is a robotic “intellibot” floor scrubber, and
provides a more precise clean and is able to be used
across curved walls and narrow corridors. It carries a
first class safety rating, mitigating risk of collision by
foot traffic or ward personnel.
16 – ISS Facility Services / Healthcare
PATIENT FEEDBACK VIA TABLETS AT
NORTHERN HEALTH, VIC
Together with our client, ISS has been awarded the IHHC
Rosemary Pirie Award for our real-time patient feedback
tablet, which has led to improved ward cleanliness and
patient satisfaction. Patients provide real-time feedback
from their beds, and ISS staff are alerted and visit the
patient directly to discuss and rectify any issues.
CARPS AND TOP CAT CLEANING AUDITS,
ALL HOSPITALS
ISS continues to roll out the CARPS task management
system which automatically allocates tasks, determining
the nearest distribution and patient services resource
who is available to perform the task. Once jobs are
completed, ISS personnel use mobile devices to record
details of location, with the system automatically time
stamping the work order. At The Queen Elizabeth
Hospital, each month ISS completes and efficiently
manages more than 16,000 requests.
TopCat is an auditing tool designed to collect, store
and report on compliance information against current
Australian and International cleaning standards and
AS/NZS 4187 2003. It is used across our contracts as
an audit tool in both general cleaning and specific areas
such as theatre cleaning, within cleaning, or bin cleaning
within waste management.
One of the benefits of using TopCat with CARPS is
that both systems have been developed by InControl
therefore we have been able to integrate the Top Cat
cleaning auditing tool with CARPS. At The Queen
Elizabeth Hospital we have increased the average
AQL scores by 12.5%.
ASSET TRACKING AT THE QUEEN ELIZABETH
HOSPITAL, SA
We recently implemented the Hard Cat Asset Tracking
Program which allows us to find lost assets, barcode
all assets to be tracked, understand condition of
assets and asset disposal. Our approach, supported
by the Hard Cat System, has reduced costs by
$106,000 per annum.
CLEANING EXCELLENCE AT THE ROYAL
WOMEN’S HOSPITAL, VIC
We introduced our ‘Cleaning Excellence’ program
reducing our environmental footprint significantly. We
only use green chemicals and microfibre technologies.
DEPROX CLEANING AT ST. GEORGE HOSPITAL,
HEALTHSHARE, NSW
We have recently implemented the Deprox cleaning
system, a regulated vapourisation system for
bio-decontaminating enclosed spaces. It is ideal for
cleans after infectious patients have been discharged.
It reduces environmental contamination and the risk
of patient infection, delivering many cost savings,
including cleaning time and extended bed occupancy.
It has also mitigated uncertainty over how much
manual cleaning is required to decontaminate a room.
17