ISS 2020 Vision Future of Service Management | Page 88

Arriving
Entering the
building
Working in
the building Getting hot
drinks / taking
breaks Moving in
the building Holding
meetings and
events Eating
lunch
Moving in
the building Holding
meetings and
events Leisure Working in
the building Eating
lunch Holding
meetings and
events
Entering the
building Moving in
the building Working in
the building Eating
lunch Holding
meetings and
events Leaving
Holding
meetings and
events Eating
lunch Holding
meetings and
events Leaving Working
remotely
(coffee shop) Arriving at
co-working
location
Moving in
the building
Figure 35 A: Typical user journey for the desk-centric work style
Arriving
Entering the
building
Figure 35 B: Typical user journey for the corridor warrior
Working
remotely
Arriving
Figure 35 C: Typical user journey for the on-the-go pro
Working
remotely
(at home)
Getting hot
drinks / taking
breaks
Figure 35 D: Typical user journey for the remote worker
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