ISS 2020 Vision Future of Service Management | Page 77

Likewise, disruptive technologies and new operational models, such as mobile devices
and a growing sharing economy, also present new opportunities for FM service providers.
Things like shared co-working spaces (WeWork and Liquid Space, for example) are changing
the process of work, and as a result require new, more dynamic facility services that can
accommodate a range of infrastructure and other business support needs. These are all
FM issues where service providers have an opportunity to add value and strive towards
transformative business innovation for client organizations. The same can be said for noting
demographic developments and the impact economic growth and globalization have on
workplace diversity.
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