ISS 2020 Vision Future of Service Management | Page 72

5.3 Trends in FM Service Management
Megatrends
Trends in Service Management
Trends in Service Management related to FM & CRE
The FM industry revolves around effectively managing and delivering a suite of B2B services
to a diverse set of users, each with their own set of unique challenges, expected business
outcomes and performance objectives. Future of FM Service Management will be about
maximizing human utility, knowledge resources and facility assets. FM provides the physical
cornerstone for business by providing an ever-evolving array of strategic support processes
that integrate real estate, facilities service, talent, and asset management, among other
things.
5.3.1 Revisiting ISS 2020 Vision: The Future of Outsourcing and Perspectives for
Facility Management
As reported in ISS 2020 Vision: The Future of Outsourcing and Perspectives for Facility
Management, the corporate FM sector will continue to grow over the next few years, despite
approaching market maturity – the industry continues to see improvements in terms of the
number of contracts, business confidence levels, an improving economy and growth in the
financial and service sector. 98 Survey results also indicate that higher expectations will be
placed on FM service providers in the future (see figure 32).
98 ISS World Services, ISS 2020 Vision: Future of Outsourcing and Perspectives for Facility Management, White Book, 2015.
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