ISS 2020 Vision Future of Service Management | Page 134

23. What are the biggest workforce requirements in the future?
(Please select your top 3 choices)
Creative, adaptive and innovative thinking
17%
Resiliency and adaptability
14%
Independent, self-starter attitude
11%
4%
Trans-disciplinary sense-making
4%
5%
Virtual collaboration skills
Cognitive load management
Design mindset
New media literacy
7%
3%
4%
20%
17%
18%
9%
10%
7%
2%
1%
3%
#1 in %
#2 in %
#3 in %
2%
3%
4%
Creative, adaptive and innovative thinking
28%
Resiliency and adaptability
20%
Social intelligence and emotional skills
16%
14%
Independent, self-starter attitude
7%
Virtual collaboration skills
7%
Trans-disciplinary sense-making
Cognitive load management
New media literacy
Design mindset
132
23%
18%
12%
Social intelligence and emotional skills
44%
26%
14%
4%
3%
2%