ISS 2020 Vision Future of Service Management | Page 128

16. What innovations in Service Management will be most needed for the future?
(Please select your top 3 choices)
Energy management and sustainability
19%
Data capture and analytics
17%
10%
19%
15%
Pricing and cost structure
19%
12%
Bridging and digital-physical gap
Storytelling and experiences design
17%
21%
#1 in %
#2 in %
#3 in %
6%
5%
22%
Data capture and analytics
21%
Pricing and cost structure
18%
17%
Bridging and digital-physical gap
16%
Experience delivery
126
22%
4%
Energy management and sustainability
Storytelling and experiences design
25%
19%
Experience delivery
6%
33%
21%
17%