ISS 2020 Vision Future of Service Management | Page 126

13. To what extent are you (within your company or business unit) actively working on service design?
Today
In the future
44%
37%
29%
29%
19%
14%
10%
6%
Very much
Quite a bit
Not much
Very little
5%
7%
N/A
14. To what extent are you (within your company or business unit) actively working on service innovation?
Today
In the future
47%
40%
29%
28%
19%
15%
9%
5%
Very much
124
Quite a bit
Not much
Very little
4%
5%
N/A