ISS 2020 Vision Future of Service Management | Page 123

10. In the future, what elements of Service Management will provide the most value?
(Please select your top 3 choices)
The service
The experience
16%
17%
18%
12%
The product or function
14%
12%
The interpersonal relationship
5%
6%
19%
16%
19%
#1 in %
#2 in %
#3 in %
9%
The service
25%
The experience
22%
The people providing service
17%
The interpersonal relationship
15%
The product or function
The transformation
30%
25%
20%
19%
The people providing service
The transformation
26%
17%
14%
7%
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