ISS 2020 Vision Future of Service Management | Page 118

Theme 1: Future Directions in Service Management – General Outlook
4. To what extent do you agree or disagree with this statement:
“There will be a bigger role for Service Management in the future.”
48%
44%
7%
Strongly
Agree
Agree
Neutral
1% 0% 1%
Disagree Strongly
Disagree N/A
5. To what extent do you agree or disagree with this statement:
“The concept of Service Management will be expanded in the next 10 years.”
51%
40%
0%
7%
1%
Strongly
Agree
116
Agree
Neutral
Disagree
1%
Strongly
Disagree
N/A