ISS 2020 Vision Future of Service Management | Page 11
Alan Williams Brenda Groen Dr. Christian Coenen Dr. Christian Grönroos
Mike Hohnen Nicola Chamberlain Ron van der Weerd Stefan Moritz
Shep Hyken Stine Staffelt Søren Bechmann Thomas Mitchell
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ISS 2020 Vision Future of Service Management | Page 10
ISS 2020 Vision Future of Service Management | Page 12
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