ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Seite 7

Which of the following efforts, if any, is your spa implementing as a result of
COVID-19? Select all that apply.
COVID-19 Spa Efforts
79%
New restrictions for communal
spaces
69%
85%
36%
Reduced number of treatments
available on the menu
29%
47%
7%
11%
Plexi barriers at nail stations
4%
22%
New touchless services/offerings
13%
23%
49%
Opportunity for guests to bypass
locker rooms and go directly to
the treatment room
49%
52%
51%
58%
Touchless payment options
48%
Collection of customer's
glove/mask preferences prior to
arrival at the spa
24%
16%
28%
84%
Visible posting of the spa's
sanitation/hygiene efforts
80%
83%
39%
Soft reopening for a select group
(i.e. loyal guests, first responders,
etc.)
42%
42%
51%
Face shields for estheticians to
wear during facials
51%
59%
63%
Removal of communal snack &
beverage areas
All Spas
62%
72%
Day Spas
Resort/Hotel Spas
6