ISPA Snapshot Survey Report April 2020: Quarterly Performance / COVID-19 | Page 20

What was your spa’s change in retail revenue per treatment for the first quarter of 2020 in comparison to the first quarter of 2019? Change in Retail Revenue Per Treatment 5% 13% Up by more than 10% 1% 3% 6% Up by 7.6 - 10% 1% 4% 3% Up by 5.1 - 7.5% 6% 18% 16% Up by 2.5 - 5% 19% 12% 25% Up by less than 2.5% 6% 19% 9% No Change 22% 9% 3% Down by less than 2.5% 10% 10% 6% Down by 2.5 – 5% 15% 7% 3% Down by 5.1 – 7.5% 8% 2% Down by 7.6 – 10% 0% 3% 10% 16% Down by more than 10% 8% All Spas Day Spas Resort/Hotel Spas 19