strategies that companies can use to help employees deal with these
changes?
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ISCOM 361 Week 5 Managing a Crisis Simulation
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You are a Supply Chain Manager of a building supply company. Your
company sells building materials to building contractors, home
improvement construction companies, as well as the do-it-yourself
weekend project homeowners.
You have been struggling with the supplier of roofing nails for several
months and you are fast approaching the peak roofing season. The
supplier has been late on delivering orders and when orders are
delivered the boxes are damaged and the quantities of nails in the
boxes are inaccurate. Each box should have 1000 nails, but you are
getting complaints from your customers that they are only receiving
partial quantities in the boxes. The situation with the supplier is
getting so bad some of your major customers are threatening to go to
another building supply company for roofing nails.
You have to get this situation under control before you lose much
needed seasonal sales!
Create a supplier performance improvement plan. Include the steps
that need to be taken to identify the root cause, potential containment,