Self Study
Questions
Week 12/ Chapters 8 & 9 9
1.Which of the following is commonly used to refer to the producers of supplies that a company uses?
A.Procurement
B.Sales force
C.Supply network
D.Customers
2.Under a VMI model, ______________.
AA manufacturer has to signal restocking quantities to the supplier
B.The suppliers to a manufacturer mange the manufacture’s inventory levels based on pre-established service levels
C.The vendor has access only to stock levels
D.Stockout situations are more likely to occur
3.The bullwhip effect refers to ________________.
A.Contract penalties resulting from a supplier’s inability to deliver raw materials on time
B.Small forecasting errors at the end of the supply chain causing massive forecasting errors farther up the supply chain
C.Pressure to use a specific SCM system by a company in a supply chain
D.Rising stock values due to effective SCM practices
4.Which type of flow does SCE not focus on?
A.Procurement flow
B.Product flow
C.Information flow
D. Finanical flow
5.RFID tags can be used for ______________.
A.Tracking military weapons
B.Elimianting counterfeit drugs
C.Tracking passports
D.All of the above
6. A comprehensive CRM system includes all but which of the following components?
A.Operational CRM
B.Analytical CRM
C.Diagnostic CRM
D.Collabroative CRM
7.SFA is most closely associated with what?
A.Operational CRM
B.Analytical CRM
C.Cooperative CRM
D.Collaborative CRM
8.All the following are channels used for promotional campaigns except ________
A.Twitter
B.Telephone
C.Direct mail
D.All of the above are used
9.A metric for being able to quickly resolve customers’ issues is called __________.
A.Customer satisfaction and compliant management
B.Customer communication optimization
C.Virtual-hold technology
D.First-call resolution
10.Categorizing customers based on statistical analysis of past behavior is ________.
A.Illegal
B.Unethical
C.Ethical and a common business practice
D.Technically impossible