Take their lifestyle into account as well . Do they spend a lot of time outdoors ? How is their diet ? What do they do for work ? All these factors can influence the skin and could be causing or exacerbating their conditions . It ’ s also important to focus on the client ’ s primary concern , no matter what you may see as a professional . A client may have a lot of sun damage and pigmentation but only mentions their fine lines and wrinkles to you . This should be a cue that their pigment is not a primary concern , but maybe something you can address later in their skincare journey .
“ What does your homecare regimen look like ?”
This is crucial to understanding any disorders or issues your client may be experiencing , as well as contraindications that may arise . Their home care products can also be doing more harm than good , which could change the course of your treatment based on the condition of their skin . A client experiencing acne may be over-exfoliating and stripping the skin with drugstore products , leaving them with a compromised barrier . If they booked a chemical peel , you would need to re-assess the service choice for that day and be able to communicate the reasoning behind the change to the client . This question will also help you determine their level of commitment to a skincare routine . Are they a busy mom of 3 or are they recently retired with lots of time on their hands ? Keep these factors in mind as you make recommendations for home care .
“ What treatments have you tried in the past ? What were your likes and dislikes , and were your expectations met ?”
Gaining insight into their previous experiences will help you set realistic expectations as well as make proper recommendations for future treatments and products based on their individual preferences . Even if you know that a particular treatment would be beneficial , if the client is uncomfortable with the idea , don ’ t
Gaining insight into their previous experiences will help you set realistic expectations […]
pressure them into trying it . Continue to build trust and connection , and maybe eventually , they will be open to it ! “ By treating every single prospective patient as a person first and a patient second , and taking the time to develop a rapport and gain the patient ’ s trust , you can grow your aesthetic practice — as well as your word-of-mouth referrals and closing ratios quickly and effectively .” 3 .
This may seem like a lot of information , but with some practice , you should be able to complete a consultation in 10-15 minutes . Make sure to allow for extra time before and after treatments for thorough consultations and charting .