Curating an Extraordinary Experience in Your Practice ( Part 1 ) | by Dacia Adamczyk and Stephanie DiIullo
You ’ ll be surprised at how much you can unearth by having a conversation as opposed to just reading a form ! loyalty . Now that you ’ ve started to build trust and rapport , you can begin your pre-treatment consultation with confidence .
Curate a Comprehensive Consultation .
The first step in your consultation should have been completed before you greeted your client . Always review the client consultation form prior to greeting your client so you have a clear picture of the reason for their visit . Review the consultation form verbally and make sure it is signed by the client . You ’ ll be surprised at how much you can unearth by having a conversation as opposed to just reading a form ! “ Giving them written questions along with verbal questions will reach different learning types ” 1 to help you discover important information . There have been many instances where clients didn ’ t list any allergies on their consultation form , but once the questions were repeated verbally , they provided a list of allergies and other conditions that could have potentially caused an adverse reaction .
Here are a few more open-ended questions to ask that will help you to curate a consultation that will leave you informed and prepared to deliver an amazing experience and provide results that will create loyal clients for life .
“ How are you ? Tell me a bit about yourself and what brings you in today .”
“ Today ” is important to emphasize , since this might be different each time you see the client ! Changes in seasons and weather , hormonal changes , product use , medications , and in-office treatments can greatly impact skin on a day-to-day basis .
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