iS Skin Source 2021 Q4 | Page 50

The Prodigy Peel Systems | by Deidre Ramdhanie
Gaining Promotional Commitment of the Entire Practice
Responding to client inquiries not only applies to practitioners but also to the front desk concierge . This integral part of the team spends their days communicating through email and over the phone , handling scheduling and intake forms . And of course , all team members can view training videos on www . isclinicaledu . com . Still ,

In the skincare industry , seeing and feeling is believing !

it can be worthwhile to have a group training led by a manager or lead aesthetician to ensure consistency when fielding client questions regarding the Prodigy Peel Systems . Additionally , adequate training can help ensure that the proper questions are being asked of the clients . Our front desk teammates are the faces and voices clients make contact with first . While they may not be familiarized with every last detail pertaining to skin and chemical peels , it is still best practice that they are required to be familiar with basic information . Some convenient and straightforward ideas are explanatory scripts and an FAQ list .
An exciting perk to motivate our front desk team includes carving out time to allow each person to experience the Prodigy Peel Systems . In the skincare industry , seeing and feeling is believing ! Speaking to services and products will become second nature when a team member has had the physical treatment experience . When an administrative new hire begins , they should start a healthy iS Clinical regimen that is suitable and safe for their skin type . Once they have acclimated to this regimen and see the iS Difference , coordinate a time for a Prodigy Peel Sytems treatment . Remember , this service is not very time-consuming and can be easily administered as a lunchtime peel . Our partnership practices demonstrate that those who take the time and opportunity to get acquainted with the service menu and see their skin health change are those who excel at promoting treatment , upselling , and retail and service conversion .
Retail Necessities
We know the importance of investing in a thorough iS Clinical regimen prior to Prodigy Peel Systems in order to achieve the best results and avoid a negative response . Home care to prepare the skin should be based upon the individual ’ s skin type and skin goals . Post-peel products can be
50 iS Skin Source