Inventia White Paper nuovo white paper EN 10_08_fm | Page 20

Inventia Collaboration Tools
Inventia offers state of the art collaborative tools. For example it is possible to manage the
exchange / sharing of documents with the customer by guiding him step-by-step on the
requested page or by highlighting and annotating the document together with graphical tools on
the document.
Co-edit forms together with the client by seeing the real-time typing from both sides; share one
or two way files; guide the customer in assisted navigation mode thanks to co-browsing; share
your screen with the customer, optimize service time through presence settings and call back
features.
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Any document sharing;
Document co- editing & highlighting;
Remote Scanner;
Forms co-editing;
File Sharing;
Clientless co-browsing;
Call back;
Call forward (attended/unattended);
Live presence;
Link sharing;
Bidirectional Screen Sharing
Bi-directional screen sharing is an exclusive feature that allows
to share the whole screen or a single window by both Agent and
customer. Great to help customer browsing web pages and
contents.
Inventia Agent Console
Agent console enables the operator to
have a powerful tool for collaboration
and interaction. Inventia Agent console
could be web based or client based and
can be used on any PC that meets base
requirements. It can also be used on
any tablet. The Agent console can be
easily integrated into any CRM.
Inventia Agent console can be:
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Web Based
Client Based