Internet Learning Volume 5, Number 1, Fall 2016/Winter 2017 | Page 2

Internet Learning Journal
Volume 5, Number 1 - Fall 2016/Winter 2017
© 2017 Policy Studies Organization
TABLE OF CONTENTS
Letter from the Editor ....................................................................................................... 5
Kathleen Tate, American Public University System
ARTICLES
Online Graduate Course Evaluation from both Students’ and
Peer Instructors’ Perspectives Utilizing Quality Matters TM .............................................. 7
Kyungbin Kwon, Frank R. DiSilvestro, and
Marjorie E. Treff, Indiana University–Bloomington
An Academy Customer Experience Benchmark Observation ....................................... 17
Erik Bean, University of Phoenix
We are the Campus: Using the University of Edinburgh’s Manifesto
for Teaching Online to Provoke Dialogue about Online Learning in the US ................ 33
Nancy Heath, American Public University System
FROM THE FIELD
3 Questions for an Online Learning Leader ................................................................... 41
Featuring Tanya Joosten, University of Wisconsin-Milwaukee
Teaching like a Journalist Thinks .................................................................................... 47
Michael Saville Howarth, Middlesex University
BOOK REVIEWS
A Review of Minds online: Teaching Effectively with Technology ................................. 67
Amanda Butler, Bartow County, Georgia
MEDIA REVIEWS
Positive Behavior Support Technology ........................................................................... 71
Gregory C. Mandalas, Pennsylvania
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