Internet Learning Volume 3, Number 1, Spring 2014 | Page 124

Internet Learning
Survey Item
Course includes or links to a clear
description of the technical support offered
to me.
Course includes or links to a clear
explanation of how the institution’s
academic support system can assist me in
effectively using the resources provided.
Course includes or links to a clear
explanation of how the institution’s student
support services can help me reach my
educational goals.
Course includes or links to tutorials and
resources that answer basic questions
related to research, writing, technology, etc.
Survey
Mean
Survey
SD
2008–2010
QM
Rubric
2011–2013
QM
Rubric
Item # and
Points
Item # and
Points
2.05 0.83 7.1 (2) 7.1 (3)
1.83 0.87 7.2 (2) 7.3 (2)
1.68 0.93 7.3 (1) 7.4 (1)
1.75 0.92 7.4 (1) n/a
Table 7. Learner Support
Survey Item
Survey
Mean
Survey
SD
2008–2010
QM
Rubric
2011–2013
QM
Rubric
Item # and
Points
Item # and
Points
Course is accessible to people with 1.74 1.13 8.1 (3) n/a
disabilities.
Course includes equivalent alternatives to 1.65 1.06 8.2 (2) 8.2 (2)
audio and visual content.
Course includes web links that are selfdescribing
1.84 0.89 8.3 (2) n/a
and meaningful.
Course ensures screen readability. 2.32 0.83 8.4 (1) n/a
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Table 8. Accessibility
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