NEWS
iQor opens new contact center in Colombia to expand BPO integrated digital services
iQor , a managed services provider of customer engagement and technology-enabled BPO solutions , is celebrating the grand opening of its first contact center in South America with a ceremony in Colombia .
Gary Praznik , President and CEO , iQor , and Fabian Garcia , Senior Director of Operations , iQor Colombia , spoke at the event , along with members of the iQor senior leadership team and dignitaries from the Medellin community .
The new location in Medellín marks iQor ’ s expansion to 10 countries to meet the need for BPO-integrated digital services . Medellín was chosen for its high-tech innovation and highly skilled digitally savvy bilingual workforce .
The initial launch in Medellín supports around 500 frontline employees with expansion plans later this year . The 25,000-square-foot facility incorporates the latest technology with best-in-class collaborative areas to provide digital CX and omnichannel customer support to global clients across all industries . iQor ’ s forward-thinking design and technology make working fun , no matter where the work happens . Employees enjoy career growth and development , flexible hybrid work environments with work-in-office and work-at-home opportunities , fantastic benefits and an irresistible culture .
Partnership established to offer specialized satellite connectivity services in Latin America
partnership between NEXAT , a satellite
A services company , and Argentinabased connectivity provider , Servicio Satelital , will improve the management of satellite Internet networks and customers throughout Latin America .
Under the co-operation , Servicio Satelital will have access to advanced OSS / BBS tools specific to satellite services through NEXAT Platform-as-a-Service ( PaaS ) solution , including a business management portal and an eMarketplace . It will enable teleport operators to expand their hub capabilities and offer services to customers independently of their hub technology .
The partnership will also benefit NEXAT , which will gain access to Arsat and Intelsat-based services in Latin America while providing Servicio Satelital a route to a greater global reach through expanding worldwide coverage .
Operators and teleports in Latin America will access the NEXAT platform through its Point of Presence ( PoP ) in Florida , which replicates models in Europe , Africa and Asia , offering a range of benefits to platform users and their customers .
8 www . intelligenttechchannels . com / latam