EXPERT SPEAK to act as their security operations centre ( SOC ) or support their current team .
With this in mind , MSSPs must deliver a range of services from their own SOC , specifically those that can be offered at particular service levels or tailored to individual customer needs . By delivering a fully managed or co-managed SOC service , MSSPs can fill the talent gap by providing the human resources customers need , not just the technology and tools .
Automated response
Some customers may have SOC teams that need augmentation because they are bogged down by manual , inefficient , error-prone , and time-consuming steps . These customers need automation so that their teams can effectively filter repetitive tasks and focus on more critical issues .
MSSPs that offer automated response capabilities can address higher level requirements to address a larger market with more advanced requirements . By offering security orchestration , automation , and response ( SOAR ) with updated playbooks , MSSPs can offer highly differentiated services featuring enhanced detection and accelerated incident investigation and response .
Visibility and SIEM access
Today , nearly every customer has a complex environment , regardless of company size . Most customers have multiple point products that create gaps in visibility and control . To gain that visibility , many work with an MSSP who can cost-effectively provide them with a cohesive Security Information and Event Management ( SIEM ) solution .
One of the keys to SIEM effectiveness is the ability to ingest large volumes of data from a wide arrange of vendor products . The ability to provide centralised management and customisation options using API integrations is one-way MSSPs can distinguish themselves within the market . In addition , MSSPs should consider services like granular reporting with event management that highlights important activity and alerts – providing a cost-effective alternative to traditional in-house SIEM deployments .
Flexible deployment
Many organisations are implementing Digital Transformation and research consistently shows that security is the primary concern . Cloud adoption , distributed computing , remote working , complexity and increasing threats are key challenges driving customers to seek MSSPs with flexible solutions .
Most customers want their MSSP to be their “ one-stop-shop ” for managing cyber risk and compliance . To differentiate themselves , MSSPs need to offer customisable solutions with flexible technology in the form of appliances , virtual machines or cloud delivered services along with pay-as-you-go options that allow customers to onboard new solutions quickly and efficiently as their needs change . To do this , MSSPs need to offer on-demand services with extensive self-service catalogs – especially incident response and reporting .
Business benefits of choosing and working with an MSSP
Beyond providing the right services and technologies , MSSPs must also demonstrate their business value . Many customers recognise their security problems but cannot articulate where the MSSP fits into solving them . To demonstrate the vital role , they can play in securing customer networks and enabling the business , MSSPs should consider offering the following :
Specialised skills and services
For most customers , gaining access to the skills and services that help them solve their unique security issues poses a significant challenge . While no two customer requirements are the same , all organisations are seeking cost effective ways to access scarce security skills and services .
MSSPs should focus on platform scalability that allows efficient customer focus without the cost of dedicated staffing . MSSPs need flexible solutions that evolve with customer needs . In some cases , a customer may want a comprehensive technology and services package that gives them an entire team and all capabilities . In other cases , the customer may just be building out a SOC and looking to grow over time . Being able to meet customers where they are now , as they are now , and evolve with them is key to helping them understand the value . •
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