South Africa-based Datacentrix provides leading ICT integration services and solutions to South African organisations , ensuring their success and sustainability into the digital age . The company ’ s approach is to partner with its customers , equipping them with valuable insight and helping to align their ICT undertakings with their business strategy . Recently , the systems integrator partnered with Aircall a cloud-based call centre and phone system of choice for modern businesses to bring cloud-based voice technology to South Africa .
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Shawn Gradwell , Solutions Architect , eNetworks
South Africa-based systems integrator Datacentrix has increased its focus on bringing cloud-based voice solutions to local businesses and recently qualified as a reseller partner for Aircall , a 100 % cloud-based phone system and call centre software provider .
Based in New York , Paris , Sydney , Berlin , London and Madrid , Aircall has the vision of making phone support as easy to manage as any other business workflow . It is accessible , transparent , and collaborative , as well as being easy to set up , use , and scale .
Its steep growth trajectory has propelled Aircall to establish stronger partnerships and a global presence . Part of building this broader global ecosystem is a focus on South Africa , explained Jacob Westrum , Strategic Partner Account Manager , Aircall . “ Datacentrix is a local telco partner with excellent growth potential , and while we have just started here on a reseller relationship , our partnership with Datacentrix have given new impetus and many positive signals of growth .
“ In fact , the seriousness of Aircall ’ s buy-in to partner with Datacentrix goes right up to our Senior VP of Partnerships , Matthieu Gombeaud , who gave the go ahead to fast track the focus on Datacentrix in alignment with the company .
“ In its capacity as a strategic partner , Datacentrix will manage the entire customer journey , from the sales cycle to the postsales relationship . As a well-established local systems integrator , Datacentrix will become our local carrier for connectivity , as a trusted SIP trunking provider . This will help South African customers to keep down costs , as all telephony is carried over the network , allowing for more competitive call rates ,” added Westrum .
Shawn Gradwell , Solutions Architect at eNetworks , a Datacentrix company , said : “ There are many local businesses that could benefit from setting up a call centre , but for the smaller company in particular , or a smaller customer-centric team within a large organisation , this can be an expensive exercise . This next-level technology provides a cost-effective solution , removing barriers to entry for organisations , allowing them to take advantage of a marketleading enterprise architecture that offers advanced analytics and one-click native integration into hundreds of business systems . There are several factors that attracted us to Aircall ’ s offering .”
Gradwell added : “ The fact that it provides a flexible , scalable completely cloud-based solution , with no requirement for physical hardware , it aligns itself well to Datacentrix ’ Hybrid IT positioning . It is also easily integrated with existing thirdparty business tools and workflows , such as CRM , ERP and helpdesk solutions , as well as e-commerce platforms , for example , providing powerful reporting and analytics features . And , the company is continually developing one-click integrations with leading productivity and customer experience services enabling trends like Machine Learning , Artificial Intelligence , cloud-first and more , perpetually reinventing and evolving its system to truly transform human conversations worldwide .”
“ Voice is a powerful way for local companies to communicate not only with customers and prospects , but also staff . An all-in-one cloud-based phone system will empower South African businesses of any size – from three users to hundreds – to simplify their digital transformation , boosting productivity through integration , enabling more collaborative support teams , and ultimately allowing for improved customer service ,” Gradwell added . •
DATACENTRIX AND AIRCALL TEAM UP TO BRING CLOUD-BASED VOICE TECHNOLOGY TO SOUTH AFRICA
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