Intelligent Tech Channels Issue 54 - Page 34

FUTURE TECHNOLOGY

Peoplecare chooses Boomi and Atturra to connect member data for personalised health fund experiences

Joanne Williams , Enterprise Solutions Lead , Peoplecare
Australian health insurer boosts personalisation improves member value and supports business compliance with connected data framework .

Boomi , the intelligent connectivity and automation leader , has announced that Peoplecare , an Australian health insurance mutual fund , has implemented the Boomi Atomsphere platform to deliver improved member experiences and personalised health insurance with connected , accurate and accessible data .

“ We pride ourselves on making health insurance easy and prioritise value to ensure our members maximise their cover . Our legacy method of communication centred on members calling into our contact centre , however today ’ s Australians are tech-savvy and demand omni-channel experiences across platforms and devices ,” said Joanne Williams , Enterprise Solutions Lead , Peoplecare .
“ We chose Boomi to help enable new , digital self-services , while also strengthening our existing contact centre for those who still want to speak to a person . Boomi helped us unlock our blind spots , empowering us to provide more personalised and proactive communications to our members about their policies .”
Peoplecare , a member-owned and notfor-profit ( NFP ) organisation since 1952 , provides private health insurance services to Australians . Originally the health fund for John Lysaght Australia , the company later expanded into health insurance as an open fund in 2006 . In the last year , Peoplecare restructured , kickstarting a modernisation initiative to simplify its complex IT architecture and better meet the needs of its 33,000 members .
To centralise its data and create an IT environment capable of providing personalised experiences , including ensuring members get the best value with the right policy , Peoplecare selected Boomi ’ s cloudnative Integration Platform- As-a-Service ( iPaaS ) to integrate business-critical systems and myriad legacy and cloud applications across the business .
“ Our primary system HAMBS is shareowned by 20 other health funds , so for many years we ’ ve had trouble enacting changes , setting direction and understanding our members in real-time – data retrieval was always 24 hours behind ,” said Williams .
“ By linking our systems and data , we ’ re overriding our disparate architecture and
We chose Boomi to help enable new , digital self-services , while also strengthening our existing contact centre for those who still want to speak to a person .
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