Intelligent Tech Channels Issue 52 - Page 33


iServ Solutions , an IT managed services and solutions provider based in Algeria , has become the newest partner to have earned their place in the Commvault Service Advantage Programme ( CSAP ), indicating their readiness and willingness to grow Commvault market share in the region .

Excelling at partnership commitments
“ Since becoming a Commvault partner in 2019 , iServ has worked tirelessly to meet our requirements ,” explained Gerhard Fourie , Channel Lead , Commvault Africa . “ Their commitment to the partnership has been a breath of fresh air . They have a thirst for knowledge and achieving Commvault Service Advantage Plus status in 18 months shows the level of their commitment . Customers can expect a high level of certified technical
competence that enables iServ to consult , architect , deploy and support Commvault solutions with confidence .”
To become a Service Plus Advantage technical partner , iServ has demonstrated the requisite knowledge of architecting and deploying solutions by master certified engineers who specialise in the relevant integration technologies . This assures a deeper value to the customer , ultimately , who benefits from a technically minded partner that understands the technology in a way that is accessible to the organisation .
Sights set on growth and expansion
“ We ’ re ready to solve customer problems , and our expertise on a variety of technologies combined with our flexibility , allow us to model our offerings to fit the exact needs of the businesses we serve ,” explained Mourad Debbah , Managing Director , iServ Solutions . “ Africa and the Middle East are markets that can easily be served from Algeria given the geographical , cultural and linguistic common aspects .”
Debbah highlighted the fact that iServ Solutions has already deployed dozens of engineered systems in sub-Saharan and East African regions .
“ As an integrator , iServ ’ s extensive Commvault experience should reassure customers that they have a Service Advantage Plus partner handling their managed services ,” noted Fourie . “ Additional value is delivered to iServ through direct access to our development team , which enables faster support resolution for their customers .”
Meeting total customer needs end-to-end
“ For those clients who were left without follow-up or support when certain vendors exited our market , we aim to relaunch the relationship with Commvault directly and work on support renewal , capacity extension going above and beyond data protection ,” Debbah said . “ As a Service Advantage Plus partner , we can now meet the total needs of our customers , with a sales force that is equipped to address the business , the necessary logistic know-how and capacity . What our sales force can dream up will be brought to life by a qualified engineering workforce and backed by our market-leading support service skills .” •