Intelligent Tech Channels Issue 43 - Page 10

NEWS
Vertiv adds Ingram Micro as Australian distributor for infrastructure array

Vertiv , a global provider of critical digital infrastructure and continuity solutions , has announced it has appointed Ingram Micro as a distributor of Vertiv ’ s full portfolio of power , cooling and IT infrastructure solutions and services in Australia .

Ingram Micro is Australia ’ s largest technology distributor and the new agreement creates opportunities for 6,500 value-added resellers ( VARs ) and managed service providers ( MSPs ) within its active network of partners .
“ We ’ ve had great success with Ingram Micro in New Zealand for the last five years , and extending that relationship to Australia is a logical next step as we aim to increase our regional network of partners ,” said Chris Denis , National IT Channel Manager , Australia / New Zealand , Vertiv . “ Coupled with the maturing of Vertiv ’ s new partner programme , onboarding this major Australian distributor is a key step as we look to bring fuller solutions to end users .”
“ Our partnership with Vertiv is growing globally and we are excited to bring Vertiv ’ s innovative power and cooling solutions to the Australian channel partner and reseller community ,” said Brett Armstrong , Director ,
Advanced Solutions Group , Ingram Micro . “ Businesses , large and small , are looking to focus on strategic imperatives for the long-term , and that means capitalising on their changing work environments with technology that actually moves the needle ,” said Robert Linsdell , Managing Director Australia / New Zealand , Vertiv .
Freshworks and Pink Elephant EMEA partner to provide enterprise-level IT service management

Pink Elephant EMEA , a global IT Service

Management specialist , has announced a partnership with Freshworks Inc , a software company empowering businesses to delight their customers and employees .
The partnership will enable Pink Elephant EMEA and Freshworks to provide their IT Service Management ( ITSM ) know-how and deliver the intuitive consumer-grade user experience employees now expect .
Freshworks ’ ITSM solution , Freshservice , enables customers to achieve greater visibility , intelligence , management , and control of their IT service management . With Pink Elephant being able to provide Freshservice along with its own services , organisations will be empowered to unify service delivery for employees at all touchpoints with flexible , out-ofthe-box , practical solutions that improve business efficiencies .
Gijs-Jan Huisman , Managing Director , Pink Elephant EMEA , said : “ Customer and employee experience continue to be a top priority for global businesses and a key element of each Digital Transformation journey . Pink Elephant has always been at the forefront of the development and implementation of Service Management processes and technologies . Our new partnership with Freshworks will strengthen our ITSM Technology service offering that we can provide to our clients . We are excited about this partnership and we look forward to helping customers pursue new growth opportunities and digitally transform their business .” •
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