AFRICA
REGIONAL CHANNELS
AFRICA with customers via omni channel capable , intelligent human-like virtual assistants that : y Increase digital engagement , leading to more immersive Conversational AI experiences y Increase brand loyalty and banking value by delivering financial well-being related insights y Reduce call centre operating costs while empowering customers to self-serve through AI
“ The maturing of Conversational AI technology is coming at a critical time for the financial services industry . Financial institutions are increasingly challenged to meet rising customer expectations while
The maturing of Conversational AI technology is coming at a critical time for the financial services industry .
Justin Arnoldi , Head of Digital Transformation at Blue Turtle , said : “ Our passion for innovation , customer success and our partnership with Kasisto , made us a great partner for ARO as it brings a new digital banking experience , based on a Conversational AI powered and industry leading virtual assistant to its customers . Our strategy is to help banks like Absa integrate meaningful digital solutions that help it to engage , transact , gain insight and more accurately predict customer behaviour . We look forward to working with Kasisto and ARO to bring further digital possibilities to life .”
In addition to Absa ; Manulife , DBS Bank , Standard Chartered Bank , TD , Emirates NBD ’ s Liv . and many other financial institutions use KAI to deliver intelligent virtual assistants and digitally immersive banking experiences to their clients . These experiences have proven to deliver impressive business outcomes by engaging managing costs . Conversational AI is enabling financial institutions to strike a balance between personalisation and cost to serve ,” said Alenka Grealish , Senior Analyst at Celent . “ Among the Conversational AI vendors , Kasisto stands out for its strong understanding of the nuances of banking-related conversations and customer intents which helps financial institutions deliver new and important digital capabilities to their customers .” •
INTELLIGENT TECH CHANNELS
INTELLIGENT TECH CHANNELS Issue 33
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