FUTURE
TECHNOLOGY
Avaya continues to support
partner-led strategy in UK with
launch of all-in-one solution
Avaya’s Unified-Communications-as-a-Service offering,
Avaya Cloud Office by RingCentral, has been launched in
the UK. It is an all-in-one solution that delivers seamless
collaboration across multiple channels to empower teams
to work effectively from wherever they are, on any device.
Avaya Cloud Office is a simple and
reliable solution enabling users
to call, meet, message and access
business apps across multiple devices,
anywhere via a single platform. The
company has also added several key new
features and capabilities including tools to
help migrate customers more efficiently
and effectively.
Steve Joyner, Managing Director UK&I,
said: “What has happened worldwide in
these last few months has really shown that
businesses absolutely need to show agility
and they need to get speed-to-value. They
need to understand how they can control
their costs – what’s been in my mind, the last
three, four months, has been the ultimate
POC of how businesses have to transform
very rapidly, with no notice. We’ve almost
got to the stage now where we’ve got to plan
for the unplanned.”
In the last two or three months alone,
Avaya has deployed over two million remote
worker licences for customers globally. In
the company’s last quarter earnings, 88%
of revenue was represented by software
and services. There was also a five point
sequential growth on its recurring revenues
and things like its cloud alliances and
subscription are up to a record 23%. All these
indicators showed Avaya needed to be a
software and services company.
Joyner added: “We truly believe, as well,
that it’s a great opportunity for all channels
and our agents, that not only for our existing
channels and partners that we’ve had for
many years, but also the new agents that we
will be acquiring.”
Avaya operates in over 180 countries
and has more than 4,000 services and
salespeople globally. Its partner community
includes 5,000 partners globally.
Alison Hastings, Regional Channel Leader,
Avaya UK&I, said: “We are on a journey to
become a SaaS company. We’re working
hard to ensure our partners are part of that
journey. This exciting opportunity enables
them to win new customers, grow revenue
and increase their market share. As you may
have seen in some of my blogs recently, 90%
of the UK is actually partner-led, from an
Avaya perspective, and we will continue to
support this strategy.
“So, therefore our existing partners
and new agents are still key, so I just want
to reinvigorate that message. We are
extending our cloud solutions portfolio.
We are on a journey
to become a SaaS
company. We’re
working hard to ensure
our partners are part of
that journey.
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