The world has
shifted in recent
months, and as
such, partners’ and
customers’ needs
have shifted in
response to this
new environment.
shifted in response to this new environment.
Partners are looking for value, consolidating
vendors and asking how they can simplify
their offerings to minimise costs and pass
these savings onto their customers. Channel
partners want, and need, a vendor who
provides a holistic platform of services and can
add value and solve for immediate challenges.
What is your
management philosophy?
Fostering an open and fun work
environment where people are encouraged
to collaborate and work together as a team.
I believe the sum of the parts is better
than each individual. Being flexible and
open-minded is essential and having the
confidence to say ‘I don’t know’ or ‘I was
wrong’ is key to being humble and willing
to change. I strive to foster an environment
where people enjoy coming to work (which
is even more paramount in our new remote
work environment) and are respectful
of their teammates and our partners –
and ultimately want to deliver a quality
experience every day.
When you look back at your
career, what has been the most
memorable achievement?
I have been fortunate to have worked
through several disruptive periods – during
the dot.com boom, I worked in the gaming
industry when console games outsold
cinema blockbusters. Then during the cloud
transformation era (which continues),
These defining
events set the stage
for my career and
helped me adapt to
working in ambiguous
environments and
embracing change.
helping partners adapt from an on-prem
world to a cloud-first world. These defining
events set the stage for my career and
helped me adapt to working in ambiguous
environments and embracing change.
What made you think of a career
in technology?
In all truth, I fell into the IT industry when
a friend of mine encouraged me to apply
for a role at their company. It was a lucky
event, as I have been fortunate to have had
amazing experiences working across four
continents – Australia, Latin America, Asia
and now Europe. The IT industry is a global
and progressive landscape that has taken me
outside of my comfort zone and allowed me
to learn and work with channel partners all
over the globe.
What do you think will be the hot
technology talking point of 2020?
How COVID-19 has affected the world we
work in and how MSPs and IT companies
adapted to an immediate and changing
environment. The cloud enabled customers
to be productive overnight and reminded us
all about the importance of being connected,
while teaching us new and improved ways to
collaborate and communicate through these
challenging times.
What are your personal interests
and where do you like to spend
most of your time after work?
In a pre-COVID world, I liked to spend time
travelling, exploring the world and the
cities around me, as well as swimming and
spending time with friends and family. Right
now, reading and jigsaw puzzles have been
thrown into the mix. •
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