Intelligent Tech Channels Issue 30 | Page 21

ENTERPRISE TECHNOLOGY Given the current challenges around travel, how is Avaya continuing its channel enablement and training efforts? Avaya Spaces is our platform and we have seen our partners increasingly adopting it, even to collaborate internally and not just with Avaya. We are using the time now, during lockdown, to maximise the capabilities of our online courses that can be delivered. And then we’ll leave the hands-on classroom-based enablement to [hopefully] this summer to catch up when needed. Even our enablement has been transformed to be delivered remotely, even if it is technical and hands-on, it can be done through remote learning. Marketing funds that are usually used for events and face-to-face activities have shifted to deliver enablement. We have weekly webinars on all our new functions – all the new capabilities, new alliances, new business models, to make sure our partners are all up to speed, so when they go back into the field they are ready and have benefited from this time away as much as possible. INTELLIGENT INTELLIGENT TECH CHANNELS TECH CHANNELS Issue XX 30 21