Intelligent Tech Channels Issue 27 | Page 4

CONTENTS // Issue 27 LYNCHPIN MEDIA TEAM 32 MANAGEMENT Managing Partner Richard Judd [email protected] [phone] Managing Partner Stuart Lynch [email protected] [phone] EDITORIAL Managing Editor and Editor, Intelligent CIO ME Mark Bowen [email protected] [phone], Ext 1004 Lead Editor, Intelligent CIO Europe, Intelligent CISO and Intelligent Data Centres Alix Pressley [email protected] [phone], Ext 1003 Editor, Digital and Intelligent Tech Channels Rebecca Miles [email protected] [phone], Ext 1007 Editor, Intelligent CIO Africa Paul Rogers [email protected] [phone] WEB SERVICES/DESIGN Head of Design and Production Pippa Sanderson [email protected] Head of Digital Services Charles Brandreth [email protected] 52 32 FUTURE TECHNOLOGY: Driving channel operations with a customer-centric approach SALES/MARKETING Director, Strategic Content: Commercial Director Michal Zylinski [email protected] [phone], Ext 1002 Marketing and Operations Manager Curtis Driscoll [email protected] [phone], Ext 1008 Lynchpin Media © 2020 Intelligent Tech Channels is a Lynchpin Media publication for IT professionals with an interest in the Middle East and Africa. If you wish to apply for regular free copies then please email: [email protected] 4 36 SECURITY IN-DEPTH 39 INTELLIGENT TECHNOLOGIES 49 EDITOR’S QUESTION: Jess Phillips [email protected] [phone], Ext 1005 Lynchpin Media is a boutique publisher registered in the United Kingdom. Company number 8096230 63/66 Hatton Garden, London, EC1N 8LE How can channel companies ensure they deliver the right customer experience? 52 EXPERT SPEAK: How the channel can help deliver the true digital employee experience 59 54 56 58 59 64 INDUSTRY APPOINTMENTS MARKET MOVEMENT SOCIAL FOLLOWING CHANNEL CHIEFS FINAL WORD: Simplifying eight key authentication terms