Intelligent Tech Channels Issue 22 | Page 57

STC wins 2300 MHz spectrum license to provide mobile telecommunications services S audi Telecom Company (STC) has announced that it has won the auction for the 2300 MHz spectrum license for a period of 15 years for a total value of 360 million Saudi riyals. STC received notification from the Communications and Information Technology Commission that it had won the auction on frequencies organised and managed by CITC. The money will be paid in equal instalments over 15 years starting from January 1 2020. This investment will be internally-financed from the company and is not expected to have a material impact on the company’s financial results. The acquisition of these frequencies by the company is considered an additional investment that is intended to increase the capacity of the mobile network significantly in order to meet the increase demand of services and to increase the speed and quality of the Internet. In addition, it will provide the best telecommunications services in line with the latest technologies in the field of telecommunications and information technology to meet the current and future customers’ expectations. Such investment supports the company’s strategy to develop its networks within the Kingdom, which contributes to the achievement of the objectives of the Kingdom’s vision of 2030. |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||| Avaya and Verint extend workforce engagement management for cloud INTELLIGENT TECH CHANNELS Issue 22 a wide range of customer requirements, and on-going co-development will further expand WEM capabilities. Avaya IX Workforce Engagement is a new offering introduced as part of the Avaya Intelligent Xperiences – or Avaya IX – solution naming architecture unveiled at the company’s annual ENGAGE user group conference. “The cloud consumption availability of Avaya IX Workforce Engagement helps our customers become vastly more Avaya and Verint expect that their current offering will continue to satisfy a wide range of customer requirements, and on-going co- development will further expand WEM capabilities. vaya Holdings and Verint Systems have announced an expansion of their partnership to introduce cloud deployments for Avaya Workforce Engagement Management, improving customer experience through operational intelligence in the contact centre. Avaya‘s suite of workforce engagement capabilities can be deployed in any manner from on-premises to cloud services supporting public, private or hybrid deployment models. Verint and Avaya, strategic partners for nearly 15 years, currently provide omnichannel and voice contact centre and WEM solutions to tens of thousands of customers worldwide, ranging from small-to-medium businesses (SMB) to large enterprises with thousands of seats. Avaya and Verint expect that their current offering will continue to satisfy ug an , ies A | MARKET MOVEMENT Av ay a S enio r h ec d T an s n tio Vice President, Solu agile than ever before in effecting and realising outcomes from the customer experience transformation,” said Chris McGugan, Avaya Senior Vice President, Solutions and Technologies. “Avaya IX Workforce Engagement enables organisations to generate a faster ROI and easily add new capabilities to bolster workforce engagement and productivity that enhances their customer experience.” ˜ 57