ENTERPRISE TECHNOLOGY
of the cluster health and make decisions
based on cluster health conditions to correct
error conditions or minimise the impact of
failed or faulty components. These state
machines make the cluster more than just
highly available, they make it self-healing to
be more resilient and require less hands-on
management systems remain running at
remote sites.
Within the storage architecture,
automation fully configures the storage so
there is no manual configuration of storage
groups or pools for the administrator. There
is machine intelligence that monitors disk
usage across storage tiers to both optimise
data as it is being written to either flash or
spinning disk storage and to recover and
self-heal from failed or faulty disks. Both
reliability and performance are managed by
AI on HC3.
How does Scale Computing
integrate with other technology
partners to make solutions
more powerful and efficient for
customers?
Scale Technology Partners want to sell
customers their respective solutions, but
those same customers often want to purchase
the entire infrastructure which surrounds
that solution or application. This can delay
important projects while customers source
the hardware and services to implement that
particular solution and sometimes the result
of that delay is the project stalls in ways that
negatively impacts business operations.
Scale Computing ensures that our
technology integrations are turnkey. That
INTELLIGENT TECH CHANNELS
Issue 22
eliminates the above delay, plus those
applications and solutions instantly become
highly available, leverage Google Cloud
Platform as an off-site Disaster Recovery
solution and can be deployed on the edge as
an IoT solution. The entire infrastructure is
easy to manage, which means partners only
need to be experts at the partner’s solution.
What trends are you seeing that
are shaping the channel?
End customers are asking their channel
providers for ways to simplify their IT
platform, as well as lower costs. Scale
Computing’s converged platform simplifies
deployment and management by eliminating
hardware and software silos. No specialised
training or certification is needed and no
hypervisor license or on-site IT expertise
is required. Our technology uses machine
intelligence to detect and mitigate
infrastructure problems in real time and
maximise uptime.
The platform is designed to run
straight out of the box and its intuitive as
a smartphone and powerful as a full data
centre. As a result, the implementation of
our systems can be completed in minutes
to deliver the lowest edge acquisition and
deployment cost in the world. A typical Scale
customer reduces ongoing management
costs by up to 80% due to the platform’s
automation and machine intelligence.
How important is the channel to
Scale Computing?
The channel is critical to the way Scale
Computing operates, we have a 100%
channel-focused model and believe in
working within a close partnership. Our
channel partners have the local expertise,
skills and knowledge to help customers
find the best solutions for their needs.
We work with our partners throughout
the entire sales process and also offer
training, enablement and joint marketing
efforts to ensure we can not only provide
them with the technical background,
but to help them to grow their business.
We also take the time to listen to our
partners and understand their needs.
Recently we revamped our programme
and also implemented a new subscription-
based OpEx payment model that enabled
partners to increase profits and improve
customer service.
How do Scale Computing channel
partners train end-users to
effectively use their solutions?
Scale Computing was established on the idea
that IT infrastructure should be easier to use
and cost less to manage and maintain. That
idea is reflected in the simplicity, scalability,
high availability and affordability of our HC3
virtualisation platform.
Typically, the formal training takes
place on-site during an installation. Most
of our customers simply plug in their HC3
appliance, set it up in under two hours,
migrate and install their applications, and
then get on with the rest of their day.
However, we also hear from customers
that they want to take advantage of every
capability HC3 offers, learn best practices
and customise the system to their unique
requirements. For those customers,
we offer HC3 Advanced Training. This
customised, one-on-one training is designed
to provide advanced insight and best
practices for Scale Computing customers
on how to get the most from their HC3
system and virtualised environment. This
training will focus on the areas they are
most interested in so they can take full
advantage of their HC3 investment.
23