Intelligent Tech Channels Issue 18 | Page 33

FUTURE TECHNOLOGY Chatbots are expected to exhibit huge growth over the next few years. While less than 4% of organisations have already deployed conversational interfaces (including chatbots), 38% of organisations are planning to implement or actively experimenting with the technology according to Gartner’s 2018 CIO Survey. Although customer service is the area that uses the most chatbots, they are likely to be deployed elsewhere in the organisation. When chatbots are used as application interfaces, the way we work will change from ‘the user having to learn the interface’ to ‘the chatbot learning what INTELLIGENT TECH CHANNELS Issue 18 the user wants’. This will greatly stimulate onboarding, training, productivity and efficiency inside the workplace. In the same time frame, augmented analytics and personal analytics are making analytics available to more employees, allowing everyone the opportunity to become citizen data scientists. Augmented analytics uses automated ML to transform how data is developed, consumed and shared. Data and analytics leaders should embrace augmented analytics as part of their digital transformation strategies to deliver more- advanced insights to a broader range of Businesses that haven’t begun deploying AI to interact with customers and employees should start now. users – including citizen data scientists and operational workers. Gartner predicts that, by 2020, due in large part to the automation 33