FUTURE TECHNOLOGY
Chatbots are expected to exhibit huge
growth over the next few years. While less
than 4% of organisations have already
deployed conversational interfaces (including
chatbots), 38% of organisations are planning
to implement or actively experimenting with
the technology according to Gartner’s 2018
CIO Survey.
Although customer service is the area
that uses the most chatbots, they are
likely to be deployed elsewhere in the
organisation. When chatbots are used as
application interfaces, the way we work
will change from ‘the user having to learn
the interface’ to ‘the chatbot learning what
INTELLIGENT TECH CHANNELS
Issue 18
the user wants’. This will greatly stimulate
onboarding, training, productivity and
efficiency inside the workplace.
In the same time frame, augmented
analytics and personal analytics are making
analytics available to more employees,
allowing everyone the opportunity to
become citizen data scientists.
Augmented analytics uses automated
ML to transform how data is developed,
consumed and shared. Data and analytics
leaders should embrace augmented
analytics as part of their digital
transformation strategies to deliver more-
advanced insights to a broader range of
Businesses that haven’t
begun deploying AI to
interact with customers
and employees should
start now.
users – including citizen data scientists and
operational workers. Gartner predicts that,
by 2020, due in large part to the automation
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