Intelligent Tech Channels Issue 17 - Page 20

Partner tiers Genesys Cloud Partner programme
ENTERPRISE TECHNOLOGY
Partner tiers Genesys Cloud Partner programme
Gold Gold partners receive the programme ’ s premium benefit as the highest tier . Business partners successfully complete extensive training and certifications , passing customer care and professional services audits , meeting or exceeding revenue goals , and achieving high customer satisfaction scores , and other criteria .
Silver Silver is the mid-tier level for business partners . These partners meet requirements for training and certifications , technical support , revenue and partner business goals .
Bronze Bronze tier is for new , emerging or smaller business partners who meet minimum requirements of trained staff and certifications , technical support , revenue and other business goals . New partners start at this level and can annually move to higher tiers over time based on performance .
Authorised Authorised tier is the designation for partners who do not fit one of the tiers above . Authorised partners have limited access to information , resources , benefits .
new confidence in moving mission-critical systems to the cloud , to gain agility , scale and realise cost benefits in the process ,” points out Aker . Businesses choose cloud solutions for a variety of reasons , these include lower costs to maintain and upgrade contact centre solutions , which frees up IT staff .
An example is Emirates Specialised Hospital . They wanted to serve their patients and clients in a much quicker way of operation with the least IToperations cost , and this made them
The Cloud Partner Programme enables qualified Genesys business partners to sell , support maintain and configure Genesys cloud offers such as PureCloud , PureConnect and PureEngage . Depending on the offer , Genesys offers partner owned and operated cloud solutions or the resell of Genesys owned and operated offers .
PureCloud , Cloud reseller Genesys offers a specialised highvelocity-specific programme for resellers specialising in PureCloud for low-complexity contact centers . The PureCloud reseller programme is part of the Genesys Cloud reseller programme but offers its own tiers and incentives . Partners authorised for PureCloud resell , in addition to other Genesys offers , will maintain tier and

Cloud adoption is taking place across industries including retail , even those that are regulated such as financial services .

invest in bed capacity for the patients . There are a number of channel partnerships models within Genesys across the Middle East region . These include VARs , cloud partners , referral partners , managed services providers , minimum requirements for the overall relationship .
PureConnect , Cloud solution provider , Cloud reseller Genesys offers a specialised midmarket-specific programme for resellers specialising in PureConnect who offer both Genesys owned and operated – cloud reseller , or use the partner ’ s infrastructure , cloud solution provider .
PureEngage , Cloud solution provider , Cloud reseller , Outbound specialised reseller Genesys offers an enterprise-grade programme for partners willing to build a cloud solution - Cloud solution provider , leveraging Genesys software or resell Genesys PureEngage Cloud .
transformational partners , service integrators and system integrators .
Key Genesys channel partners include Business Way , Dimension data , Orange Business Services , Deloitte , Accenture , IST Networks , and Al Futtaim .
For Genesys , 99 % of customer relationships are indirect relationships through channel partners because it is a large-scale solution , and it comes with different things , phone lines , IT services , infrastructure . In the US , Genesys sells direct , but other markets are primarily indirect . One of the biggest concerns when examining a new contact centre solution is determining whether it is worth the investment ? What , is the ROI when making a switch ? Should the business move forward ? How long will it take to recoup the investment ?
Going forward , the focus for Genesys is channel partnership which is a multi-layer engagement from the partner to the endconsumer . For PureCloud , partners have ability to add their own functionality into the solution and provide a broader option to the customer . •
20 Issue 17 INTELLIGENT TECH CHANNELS
ENTERPRISE TECHNOLOGY Partner tiers Genesys Cloud Partner programme Gold The Cloud Partner Programme enables qualified Genesys business partners to sell, support maintain and configure Genesys cloud offers such as PureCloud, PureConnect and PureEngage. Depending on the offer, Genesys offers partner owned and operated cloud solutions or the resell of Genesys owned and operated offers. Gold partners receive the programme’s premium benefit as the highest tier. Business partners successfully complete extensive training and certifications, passing customer care and professional services audits, meeting or exceeding revenue goals, and achieving high customer satisfaction scores, and other criteria. Silver Silver is the mid-tier level for business partners. These partners meet requirements for training and certifications, technical support, revenue and partner business goals. Bronze Bronze tier is for new, emerging or smaller business partners who meet minimum requirements of trained staff and certifications, technical support, revenue and other business goals. New partners start at this level and can annually move to higher tiers over time based on performance. Authorised Authorised tier is the designation for partners who do not fit one of the tiers above. Authorised partners have limited access to information, resources, benefits. new confidence in moving mission-critical systems to the cloud, to gain agility, scale and realise cost benefits in the process,” points out Aker. Businesses choose cloud solutions for a variety of reasons, these include lower costs to maintain and upgrade contact centre solutions, which frees up IT staff. ᅵ́Ʌѕ́M͕)!хQ݅ѕѼ͕ٔѡ)ѥ́́Սե)݅䁽ɅѥݥѠѡЁ%P)Ʌѥ́аѡ́ѡ()Aɕ Ր Րɕ͕)͕́́)ٕɽɅ)ɕ͕́ͥAɕ Ր)ȁܵ䁍хЁѕ̸)QAɕ Րɕ͕ȁɽɅ)́Ёѡ́ Րɕ͕)ɽɅЁ́́ݸѥ́)ѥ̸ٕAѹ́ѡɥ͕)Aɕ Րɕ͕ѥѼѡ)̰́ݥхѥȁ) Րѥ)́х)ɽ)ɥ)Ց)ɕхٕ)ѡ͔ѡЁɔ)ɕձѕՍ)́)͕٥̸)ٕЁ䁙ȁѡѥ̸)Qɔɔյȁ)ѹ́́͡ݥѡ)ɽ́ѡ5ЁɕQ͔)ՑYḬՐѹ̰ɕɅ)ѹ̰͕٥́ɽ٥̰)մɕեɕ́ȁѡ)ٕɅɕѥ͡)Aɕ а Րͽѥ)ɽ٥Ȱ Րɕ͕)͕́́)ɭеɽɅ)ɕ͕́ͥAɕ )ݡȁѠ́ݹ)ɅѕLՐɕ͕Ȱȁ͔ѡ)ѹˊéɅՍɔՐ)ͽѥɽ٥ȸ)Aɕ Րͽѥ)ɽ٥Ȱ Րɕ͕Ȱ)=щչ͕ɕ͕)́́ѕɥ͔Ʌ)ɽɅȁѹ́ݥѼ)եՐͽѥ Րͽѥ)ɽ٥ȰٕɅ́ͽ݅ɔ)ȁɕ͕́Aɕ Ր)Ʌ͙ɵѥѹ̰͕٥)ѕɅѽ́ѕѕɅѽ̸)-́ѹ́Ց) ͥ́]䰁ͥф=Ʌ) ͥ́M٥̰єɔ%MP)9ݽɭ̰х)ȁ̰䔁ѽ)ɕѥ́͡ɔɕЁɕѥ͡)ѡɽ՝ѹ͔́Ё́)ɝ͍ͽѥЁ́ݥѠ)ɕЁѡ̰̰%P͕٥̰)ɅՍɔ%ѡUĹ͕)ɕаЁѡȁɭ́ɔɥɥ)ɕи=ѡЁɹ)ݡᅵ܁хЁɔ)ͽѥ́ѕɵݡѡȁЁ́ݽѠ)ѡٕѵ]а́ѡI=$ݡ)ݥэMձѡͥ)ٔ݅ɐ!܁ݥЁхѼ)ɕѡٕѵ)݅ɐѡ́ȁ́)ѹ͡ݡ́ձѤ)ЁɽѡѹȁѼѡ)յȸȁAɕ Րѹ́ٔ)Ѽѡȁݸչѥ䁥Ѽ)ѡͽѥɽ٥ɽȁѥ)Ѽѡѽȸ )%Ք)%9Q11%9PQ !991L