Partner tiers Genesys Cloud Partner programme
ENTERPRISE TECHNOLOGY
Partner tiers Genesys Cloud Partner programme
Gold Gold partners receive the programme ’ s premium benefit as the highest tier . Business partners successfully complete extensive training and certifications , passing customer care and professional services audits , meeting or exceeding revenue goals , and achieving high customer satisfaction scores , and other criteria .
Silver Silver is the mid-tier level for business partners . These partners meet requirements for training and certifications , technical support , revenue and partner business goals .
Bronze Bronze tier is for new , emerging or smaller business partners who meet minimum requirements of trained staff and certifications , technical support , revenue and other business goals . New partners start at this level and can annually move to higher tiers over time based on performance .
Authorised Authorised tier is the designation for partners who do not fit one of the tiers above . Authorised partners have limited access to information , resources , benefits .
new confidence in moving mission-critical systems to the cloud , to gain agility , scale and realise cost benefits in the process ,” points out Aker . Businesses choose cloud solutions for a variety of reasons , these include lower costs to maintain and upgrade contact centre solutions , which frees up IT staff .
An example is Emirates Specialised Hospital . They wanted to serve their patients and clients in a much quicker way of operation with the least IToperations cost , and this made them
The Cloud Partner Programme enables qualified Genesys business partners to sell , support maintain and configure Genesys cloud offers such as PureCloud , PureConnect and PureEngage . Depending on the offer , Genesys offers partner owned and operated cloud solutions or the resell of Genesys owned and operated offers .
PureCloud , Cloud reseller Genesys offers a specialised highvelocity-specific programme for resellers specialising in PureCloud for low-complexity contact centers . The PureCloud reseller programme is part of the Genesys Cloud reseller programme but offers its own tiers and incentives . Partners authorised for PureCloud resell , in addition to other Genesys offers , will maintain tier and
Cloud adoption is taking place across industries including retail , even those that are regulated such as financial services .
invest in bed capacity for the patients . There are a number of channel partnerships models within Genesys across the Middle East region . These include VARs , cloud partners , referral partners , managed services providers , minimum requirements for the overall relationship .
PureConnect , Cloud solution provider , Cloud reseller Genesys offers a specialised midmarket-specific programme for resellers specialising in PureConnect who offer both Genesys owned and operated – cloud reseller , or use the partner ’ s infrastructure , cloud solution provider .
PureEngage , Cloud solution provider , Cloud reseller , Outbound specialised reseller Genesys offers an enterprise-grade programme for partners willing to build a cloud solution - Cloud solution provider , leveraging Genesys software or resell Genesys PureEngage Cloud .
transformational partners , service integrators and system integrators .
Key Genesys channel partners include Business Way , Dimension data , Orange Business Services , Deloitte , Accenture , IST Networks , and Al Futtaim .
For Genesys , 99 % of customer relationships are indirect relationships through channel partners because it is a large-scale solution , and it comes with different things , phone lines , IT services , infrastructure . In the US , Genesys sells direct , but other markets are primarily indirect . One of the biggest concerns when examining a new contact centre solution is determining whether it is worth the investment ? What , is the ROI when making a switch ? Should the business move forward ? How long will it take to recoup the investment ?
Going forward , the focus for Genesys is channel partnership which is a multi-layer engagement from the partner to the endconsumer . For PureCloud , partners have ability to add their own functionality into the solution and provide a broader option to the customer . •
20 Issue 17 INTELLIGENT TECH CHANNELS
ENTERPRISE TECHNOLOGY
Partner tiers Genesys Cloud Partner programme
Gold The Cloud Partner Programme enables
qualified Genesys business partners to
sell, support maintain and configure
Genesys cloud offers such as PureCloud,
PureConnect and PureEngage.
Depending on the offer, Genesys offers
partner owned and operated cloud
solutions or the resell of Genesys owned
and operated offers.
Gold partners receive the
programme’s premium benefit as
the highest tier. Business partners
successfully complete extensive
training and certifications, passing
customer care and professional
services audits, meeting or exceeding
revenue goals, and achieving high
customer satisfaction scores, and
other criteria.
Silver
Silver is the mid-tier level for
business partners. These partners
meet requirements for training and
certifications, technical support,
revenue and partner business goals.
Bronze
Bronze tier is for new, emerging or
smaller business partners who meet
minimum requirements of trained
staff and certifications, technical
support, revenue and other business
goals. New partners start at this level
and can annually move to higher tiers
over time based on performance.
Authorised
Authorised tier is the designation
for partners who do not fit one of
the tiers above. Authorised partners
have limited access to information,
resources, benefits.
new confidence in moving mission-critical
systems to the cloud, to gain agility, scale
and realise cost benefits in the process,”
points out Aker. Businesses choose cloud
solutions for a variety of reasons, these
include lower costs to maintain and
upgrade contact centre solutions, which
frees up IT staff.
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