cloud partner programme
With its cloud installed base accounting for nearly 25% of Genesys revenue,
the contact centre vendor is realigning its partner programme as well.
Cloud adoption has been on the rise
for Genesys. In fact, cloud now represents
nearly 25% of Genesys revenue. More than
50% of new customers in 2017 chose cloud
solutions, including major brands across
the globe. Cloud adoption is taking place
across a wide range of industries including
retail, even those that are highly regulated
such as financial services. “The maturity
of cloud platforms has given organisations
Genesys product offerings
Evren Aker, Senior Channel Manager, Middle
enesys provides contact centre
and customer experience solutions
in the cloud and on-premises for
businesses of all sizes and sophistication,
across small to mid and enterprise levels.
The customer experience platform creates
interactions between businesses and
consumers across any channel – voice, text,
chat, social – and any combination thereof.
“The driver is a combination of
businesses need for a multi-channel
solution that provides a real-time view
of the customer. At the same time,
organisations want integrated services and
cost-efficiency,” says Evren Aker, Senior
Channel Manager, Middle East, Genesys.
Earlier this year, Genesys rolled out a
flexible subscription model for on-premises
customers. The new consumption model
is designed to make it easy for customers
to adjust to the bursts of high demand and
changing needs that so many of them face.
“Companies benefit from reduced risk and
faster time-to-value and gain a migration
path to the cloud,” says Aker.
A unified, all-in-one customer engagement
and business communications solution,
the PureCloud platform is easy to use
and quick to deploy. A true cloud offering
based on a microservices architecture,
PureCloud is flexible, open, feature-rich
and built for rapid deployment, providing
organisations with a solution for scaling to
meet customer growth.
This is an all-in-one omnichannel
engagement offering that is rapid to
deploy, simple to administer, flexible
and tailored to meet specific needs
within commercial and mid-market
segments. PureConnect is a good fit
for the Middle East for SME markets.
Available both on-premises and in the
cloud, PureConnect helps customers
make the transition to the cloud with
a seamless process that uses the same
software for familiarity and ease.
This is ideal for large-scale business.
PureEngage combines real-time
contextual journeys, world-class
intelligent routing and digital
transformation to make customer
experience a competitive differentiator.
Like PureConnect, PureEngage is
available on-premises and in the cloud.