INTELLIGENT SOFTWARE BUSINESS
Initial team training provides the base skill sets that can impact the overall
success of a project. Allotting 1.5% of the project budget for training
improved project success rate from 50% to 80%. According to the IDC study, 60% of an organisation’s capability is lost in
three years, and by year six, 75% of original capability is lost. Ongoing
training is essential for skill adoption and replacement.
Core IT teams such as infrastructure administrators, application and
device management teams, and helpdesk staff can deliver more value
through increased expertise. The result is substantial value for their
organisations: 16% more efficient on average. IDC projects that each company will achieve annual benefits worth an
average of $53,422 for every employee who takes Red Hat training
courses over a three-year period. The most significant training benefits are
for IT teams.
Overall, IDC estimates the
productivity and cost reduction benefits
from Red Hat training over a three-
year period to be $53,422 per year per
employee. Red Hat Training courses enable individuals and organisations to
develop and hone the skills needed to
implement and innovate using Red Hat
technologies. Red Hat training delivers
business value that spans IT operations, IT environments and support of business
requirements and new technologies.
With IDC study results finding an ROI of
nearly 4:1 over a three-year period, Red
Hat training is a good investment.
efficient after training completion.
Higher productivity levels for IT
administrators means spending
less time carrying out day-to-day IT
operations, and freeing up time for
other value-generating activities as
well as IT innovation.
Ongoing training leads to improved
troubleshooting and greater helpdesk
efficiencies. Surveyed companies
leveraged knowledge and best practices
from Red Hat Training courses to
troubleshoot more effectively. The
result was 23% fewer helpdesk calls
and 50% faster resolution of issues
when they occur. Post-training,
users face fewer interruptions and staff members devote less time to
supporting Red Hat environments,
36% less on average.
Study participants credited the
training with helping them better
configure their IT environments,
and troubleshoot faster and more
effectively. As a result, internal users
are losing an average of 71% less
productive time due to unplanned
system and application outages.
Improved ability to support business
was cited as an important benefit.
Study participants have increased
the effectiveness of development
activities with Red Hat Training
courses. For example, new features have enjoyed on average 12% faster
development times.
Training is helping staff create
value with new technologies and
initiatives such as containerisation
and DevOps. This gives IT
organisations the ability to better
support business requirements,
making them a valuable partner.
IDC projects that study participants
will achieve almost a five-to-one
return 389%, on their investment in
the courses, and break even almost
immediately on their investment
as staff members become more
productive and they gain from
better IT configuration and support.
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