Key solutions
ENTERPRISE TECHNOLOGY
Mehul Kapadia is Managing Director of F1 Business and Vice President of Product Marketing at Tata Communication
Close look Take the BPO industry as an example . The traditional BPOs have evolved from basic tools and platforms to social , mobile , analytics , cloud , enabled processes to a good degree of automation including artificial intelligence and predictive analytics . This essentially means they have evolved from simple tools such as workflow , data entry and dashboards to using social analytics , mobile , big data analytics and cloud and will eventually get to a point where they are relying on robotics automation , business process as a service , predictive analysis and artificial intelligence .
The BPO industry is aggressively adopting cloud , big data and social media solutions to boost end customer experience while expanding their offering into digital services . This in line with the way end users have come to expect the level of service they deserve . There is a strong need for enterprises to evolve as next generation technologies became mainstream .
With regards to digital transformation , some of the emerging digital trends specific to this industry are :
Cloud based BPO The BPaaS market is expected to grow at a CAGR of 11.5 % from 2015 to 20201 as CIOs are increasingly adopting private cloud over public .
Adoption of Big Data Global BPO business analytics market is expected to grow at CAGR of 37 % by 2020 .
Increased social media usage Social Media is key for innovation , consumer engagement , and brand loyalty . According to McKinsey , 65 % users prefer
reach 20.8 billion by 2020 . For CIOs , this demands playing a dual role , curator of technological solutions and new world strategist on turning technology into a revenue stream .
This is a huge change in the way we have been conducting business in the past . The right technology partner will mean a tectonic shift in the way corporate strategy is perceived in the boardroom to every individual employee . It is about empowering your stakeholders with the knowledge that they are backed by a seamless set of digital interventions that will make them future ready .
Investing in cloud , big data , mobile is great but what truly adds value is when enterprises can actually tie various technologies across various markets through an integrated infrastructure , by placing the use of technology at the heart of the business . The manifestation of such ideology and practices allow today ’ s CIO to evolve from a business enabler to a driver of digital transformation , supporting enterprises in offering new and better services to clients in addition to enhancing existing business models .
Key solutions
Acknowledging internet as an integral part of businesses , Tata Communications launched its IZO Private Cloud service , which allows enterprises to connect their clouds to a single dashboard that enables them to view the organisationís cloud estate through a single pane of glass .
IZO Private Cloud manages multiple workloads and compute environments and is the latest addition to Tata Communications cloud enablement platform . As business move their workloads out to the cloud , it changes the dynamics of the applications and the data flows . The orchestration ability built within IZO Private Cloud acknowledges that the transition between dedicated , private cloud , public cloud is challenging , not only for moving workloads , but also the way the data flows are managed .
This service empowers enterprises to connect to the worldís biggest clouds , and to build a hybrid , high-performance IT infrastructure , where different cloud , colocation and managed hosting environments work together as one .
Tata Communications launched its Media Ecosystem last year , combining its traditional video contribution services with IP-based connectivity to create a global media platform . The global media ecosystem , provides a solution that includes asset management , workflow management , channel origination , internet contribution feeds , over-the-top platform and transcoding as service .
Globally Tata Communications offers media services to customers such as Formula 1 , GP2 , GP3 , Porsche Supercup , Red Bull Media House , China Telecom , Irish TV , Asian Television Network , among others , globally .
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