intelligent
// PREDICTIVE INTELLIGENCE // back-office functions to automate IT requests , including password resets and resolving Wi-Fi access issues . Or you can design a 24 / 7 call centre digital agent that is trained in company protocol to respond to a wide range of customer enquiries and can seamlessly escalate tricky or emotionally sensitive queries to human customer service agents to manage .
This democratised approach to implementing AI will increase the velocity for use-case development , while driving greater adoption to accelerate the time-to-value of AI within small businesses . It will also empower employees to identify and develop AI use cases for their specific needs , rather than retrofitting an enterprise solution to a small business challenge .
Arming SMEs with the tools to thrive and prosper
For start-ups and small businesses struggling economically due to the pandemic , these platforms could help drive productivity with a hybrid digital-human employee workforce , shore up the bottom line while also digitally upskilling existing employees .
Lowering the technical barrier to entry to AI will be transformative for the UK small business community . Not only will driving greater efficiency help them become more competition amongst their peers on the international market , but it will also empower them to compete on the same technological level as their larger counterparts , punching above their weight in areas like employee and customer experience . �
Faisal Abbasi , Managing Director Western Europe and MEMA , Amelia
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LOWERING THE TECHNICAL BARRIER TO ENTRY TO AI WILL BE TRANSFORMATIVE FOR THE UK SMALL BUSINESS COMMUNITY .
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