Intelligent SME.tech Issue 5 - Page 68

// SCALING UP //

Annie Gauthier , Co-owner and CFO at St Romain Oil ( SRO )
Another tool Gauthier implemented was PDI ’ s Market Basket reporting program which provided actionable data visibility .
“ Now we can better promote our items and actually delete some items that really aren ’ t moving our business forward or only being sold at certain times ,” she said .
PDI Workforce To alleviate its labour management struggles , SRO began using the PDI Time Clock and PDI Labor Scheduler modules in PDI Workforce .
Gauthier said : “ The software really helps us understand how to better schedule labour for our food service operation , because that was the biggest variable . It was easy to schedule the front of the house , but it was hard for us to schedule the back of the house . PDI gave us great tools to do that better .”
Customer results
Since implementing PDI Enterprise , SRO has seen a vast improvement in several key areas .
“ This year , we ’ ve reduced shrink by 33 %, improved our food service margin by over 2 % and we ’ re on track to reduce our labour costs by 8 %,” explained Gauthier .
When asked if she would recommend PDI to an industry friend , Gauthier says she already has .
“ The first time I ever talked with someone from PDI , I was so impressed with PDI ’ s integrity over salesmanship . Everyone I dealt with at PDI seemed to share that same sense of integrity and professionalism . They really focus on how they can help their customers , and each other , make today and tomorrow better .”
She added : “ PDI gives us personalised professionalism , community and genuine support that goes beyond the software .” �

THE SOFTWARE REALLY HELPS US
UNDERSTAND HOW TO BETTER
SCHEDULE LABOUR FOR
OUR FOOD SERVICE
OPERATION , BECAUSE THAT WAS
THE BIGGEST VARIABLE .
68 intelligent
. tech
Intelligent SME . tech