Intelligent SME.tech Issue 25 - Page 44

// END-USER INSIGHT //

OOMI , THE INTELLIGENT

B connectivity and automation leader , has announced that Peoplecare , an Australian health insurance mutual fund , has implemented the Boomi Atomsphere platform to deliver improved member experiences and personalised health insurance with connected , accurate and accessible data .

“ We pride ourselves on making health insurance easy and prioritise value to ensure our members maximise their cover . Our legacy method of communication centred on members calling into our contact centre , however today ’ s Australians are tech-savvy and demand omnichannel experiences across platforms and devices ,” said Joanne Williams , Enterprise Solutions Lead , Peoplecare .
“ We chose Boomi to help enable new , digital self-services , while also strengthening our existing contact centre for those who still want to speak to a person . Boomi helped us unlock our blind spots , empowering us to provide more personalised and proactive communications to our members about their policies .”
Peoplecare , a member-owned and notfor-profit ( NFP ) organisation since 1952 , provides private health insurance services to Australians . Originally the health fund for John Lysaght Australia , the company later expanded into health insurance as an open fund in 2006 . In the last year , Peoplecare restructured ,

Linking people and data

Peoplecare , an Australian health insurer , recently implemented Boomi ’ s Atomsphere platform to boost personalisation , improve member value and support business compliance with the connected data framework . Joanne Williams , Enterprise Solutions Lead , Peoplecare , speaks to Intelligent SME . tech about this implementation .
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