Intelligent Issue 25 | Page 3

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Intelligent SME . tech is a Lynchpin Media publication for professionals with an interest in global SME news and events . If you wish to subscribe for regular copies , then please email : info @ lynchpinmedia . com

Editor ’ s note

T IS A pleasure to be welcoming you to Issue


25 of Intelligent SME . tech , especially as it is my first issue back after more than a year away on maternity leave . Thank you to my colleague , Catherine Darwen , who has been doing an amazing job of holding the fort while I have been away . She will now be the editor of two new magazines from Lynchpin Media called Intelligent Health . tech and Intelligent Fin . tech .
On the front cover of this month ’ s Intelligent SME . tech edition , we feature an Australian health insurer , Peoplecare , which recently implemented Boomi ’ s Atomsphere platform to boost personalisation , improve member value and support business compliance with the connected data framework . Peoplecare chose Boomi to help enable new , digital self-services , while also strengthening its existing contact centre for those who still want to speak to a person .
Our feature on page 41 focuses on how companies can build a strong Business Continuity Plan . Gregg Petersen , Regional Director – MEA at Cohesity , talks about how companies can put together a plan which will come into force if , for example , the phone lines go down or the supply chain suddenly breaks or the IT network falls victim to an external cyberattack . itself against potential compliance and security issues and laid the groundwork for richer access to local legal services in Queensland .
We also have a round-up of all the latest SME news from across our regions , while our ‘ intelligent ’ brands section looks at what ’ s new in sales and marketing , finance , HR and customer experience .
I hope you enjoy the magazine and if you ’ d like to contribute to any future issues , please do not hesitate to contact me by emailing rebecca @ lynchpinmedia . com
Rebecca Miles Editor
Matt Nash , Cloud Manager at Pulsant , offers his expert opinion on page 34 about why IT decision-makers can often feel like failed cloud jugglers when the business starts asking questions about why costs are rising , without any comparable increase in performance or capability . He explains how IT leaders need innovative approaches so they can regain control .
Our Scaling Up section finds out more about how Brisbanebased McCarthy Durie Lawyers has reported significant year-on-year staff and customer retention levels following its rollout of Avaya Cloud Office by RingCentral . With access to Avaya technology , the organisation has also safeguarded


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