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Asked about spending on IT hardware , just over half ( 54 %) said this had increased while 37 % said spending had remained constant . When it comes to software , respondents were evenly divided , with 47 % saying it has increased while the same proportion said it had remained at the same level .

“ The results show that many MSP businesses have been forced to equip staff so that they can continue to work remotely ,” said Jackson . “ It ’ s likely that IT budgets will have to continue to be carefully allocated as the COVID-19 disruptions continue to take a toll .”

Telecommunications spending

Survey respondents were asked about their spending on telecommunications services and equipment since the pandemic began . Just over half ( 54 %) said costs had remained about the same while 37 % said they had increased . When it comes to telecommunications equipment , 47 % reported spending had remained the same while 39 % said it had increased .

“ These results show that there has actually been little change when it comes to telecommunications spending during the pandemic ,” added Jackson . “ This could be due to the fact that most remote workers rely on a mobile phone and web-based communications platforms to remain productive .”

Jackson said the survey demonstrates that , while there will be challenges in the months ahead , many MSP businesses are already well positioned to continue to capitalise on future opportunities .

“ Australian MSP businesses are very resilient and have weathered the COVID-19 fallout well . Through careful strategic planning and budget allocation , they will be well placed to achieve ongoing growth ,” Jackson concluded . �

THIS RESULT SHOWS THAT MSPS UNDERSTAND THE BENEFITS THAT CAN BE DELIVERED BY AI-POWERED TOOLS .