intelligent

MANY REALISE THEIR CURRENT IT INFRASTRUCTURES CAN NO LONGER

ADEQUATELY SUPPORT THEIR

OPERATIONS .

AI and automation

Respondents were asked to nominate the extent to which they were currently making use of Artificial Intelligence and automation tools . Of those surveyed , 64 % said they were already making either very significant or moderate use of such tools . This compared to 36 % who said they were only making minimal use of the technology .

“ It is encouraging to see how broadly these tools have been adopted by Australian MSP businesses ,” said Jackson .

“ However , results show there is still room for improvement and opportunities for businesses to gain the competitive advantage that such tools can deliver .”

Asked to what extent they were concerned that AI and automation tools could impact their future job security , 75 % said they were either not at all or not very concerned about the issue . This is compared to 21 % who said they were somewhat concerned and just 4 % who are very concerned .

“ This result shows that MSPs understand the benefits that can be delivered by AI-powered tools . They also see them as a benefit to the business rather than as a threat that could lead to job losses .”

COVID-19 and IT budgets

Respondents were asked to indicate the extent to which the pandemic has had an impact on budget allocations within specific areas of their IT infrastructure .

When it comes to human resources , 51 % said COVID-19 had resulted in an increase in spending in this area while 40 % said budgets had remained the same . Just 9 % said funding had been reduced .