Intelligent SME.tech Issue 23 - Page 4

// CONTENTS // ISSUE 23

THOUGHT LEADERSHIP
25 .
PREDICTIVE INTELLIGENCE : Customer
experience solutions for SMEs : how important is it ?
34 .
EXPERT PROFILE : Web data collection : busting five myths that everyone should know about !
6 .
NEWS

14 .

LATEST UPDATES : News affecting you and your business
28 .
41 .
FEATURES
FEATURE : Google Analytics 4 : What you need to know to complete the switch
FEATURE : Bolster your business with incident response planning

34 .

55 .
12 .
REGIONAL ROUND-UP :
An update of news from around our regions
LATEST INTELLIGENCE :
Whitepapers from Illumio and Dragos
37 .
VERTICAL
INDUSTRY UNLOCKED :
Streamlining customer care
CUSTOMER STORY
14 .
ANALYSIS
TECH TRENDS : Keeping compliant as Australia ’ s workforce defaults to digital
44 .
48 .
END-USER INSIGHT :
Columbia Wireless DDoS attacks led to lost business
INTELLIGENT SECTION

28 .

64 .
SCALING UP : Tailing retail with Orbital Insight
18 .
INFOGRAPHIC : 57 % of organisations take weeks for infrastructure access to be approved
20 .
EDITOR ’ S QUESTION :
How can employers help young people start their careers ?

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48 .

37 .
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