Intelligent Issue 23 | Page 38


more time in quality interactions with clients rather than simply taking product orders .
“ We also quickly found that staff were wasting less time because of the improved workflows that are now in place ,” said Wickman .
“ Although the initial implementation meant some customers required more onboarding than others , the end result meant the customer service team went from processing
500 orders in a day to only 120 per day as a result of the project .”
Wickman said the new integrated platform also assisted the company with a shift to remote working .
“ Before working on a cloud-based system , working from home meant having to remotely access the company server using independent software ,” said Wickman .
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