Intelligent Issue 23 - Page 19



In an effort to keep data and systems secure , access to infrastructure and new tools is restricted to ensure security . But at what cost ? Over half of organisations ( 57 %) report that it can take days or weeks for access requests to be approved – which isn ' t counting the 10 % of organisations that don ' t have clear SLAs for access at all . In the meantime , businesses experience lost productivity as they wait :
• Access issues consistently impact productivity : 64 % of organisations have their productivity impacted on a daily or weekly basis due to access issues .
• Significant time is lost simply accessing infrastructure : 73 % of employees require 15 or more minutes to get access to infrastructure , with over a quarter ( 30 %) requiring more than 30 minutes .
• Poor access practices means missed deadlines : 52 % of development teams have missed deadlines due to issues with accessing infrastructure , with 53 % of teams being held accountable for the missed deadline even if it was caused by lack of access to the required infrastructure .
Complicated access can lead to data breaches
Technical teams that are unable to access required resources often embrace risky workarounds in order to perform job functions . The data shows that 55 % of IT , security and DevOps team members are maintaining backdoor access to systems and 42 % have embraced ‘ shadow IT ’ in order to get access to tools and systems needed for their roles .
Further complicating matters , 53 % of respondents are sharing credentials across teams , adding exceptional risk , especially since credentials are involved in a majority of all data breaches .
A people-first approach streamlines access without compromising security
Organisations looking to combat the access productivity gap should rethink access around the people that need it , making it both easier and more secure , rather than adding more user and administrator friction in an effort to improve security . �

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