Intelligent SME.tech Issue 22 - Page 34

// EXPERT PROFILE //

Dion Williams ,

CEO , SERVICELY

On the lighter side of things , we ask Dion Williams , CEO , Servicely , what makes him tick .

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What would you describe as your most memorable achievement ?
Building and exiting my first business by the age of 30 . I never attended university and wouldn ’ t have been anyone ’ s idea of a successful businessperson in my younger years .
1992 , took advantage of the opportunity to do a free course in programming at the end of it , and picked up a job working on the AS400 platform .
Thirty years and three businesses later , I ’ m still in the game , rolling with it and looking forward to tackling whatever challenge comes next .

I ’ M NO FAN OF AUTHORITARIAN ENVIRONMENTS
SO I
INTENTIONALLY TRY NOT TO CREATE ONE .
My parents both worked for their respective employers for many years . My mother was a legal secretary and my father an electrician . I was going to follow in his footsteps until my mother convinced me to study computer programming in my early twenties .
That set me on the path to an ICT career and an entrepreneurial future . Listening to authority was never my strong point , so I thought if I was going to do something for a boss , I might as well have a go at doing it for myself . You doubt yourself until you do it , so pulling that off – proving I could create a successful enterprise from scratch – was memorable .
What first made you think of a career in technology ?
It wasn ’ t part of a grand plan . I completed my compulsory national service in South Africa in
What style of management philosophy do you employ in your current position ?
I ’ m no fan of authoritarian environments so I intentionally try not to create one . Two years in the military taught me that screaming at someone because their boots are dirty isn ’ t a great way to build team spirit and rapport !
In my businesses , I ’ ve always been a firm believer in getting staff to buy into the mission and purpose of the organisation . If you achieve that , great things happen and you don ’ t need to micro-manage people – they ’ re capable adults , they know what they need to do and they get on with it .
Give your employees the space , support and autonomy they require to do their work , and you and they will find it a rewarding experience .
What do you think is the current hot technology talking point ?
Digital Transformation is the obvious one . We ’ ve come through the pandemic and organisations have realised the agility of their operations and their ability to adapt to fastchanging environments is critical .
We ’ re also seeing decision-makers come to a collective realisation that business is now moving way too fast for people to be doing repetitive ‘ grunt ’ work .
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