// LATEST INTELLIGENCE //
IT BUSINESS MANAGEMENT
PRESENTED BY
THE TOTAL ECONOMIC IMPACT OF SERVICENOW
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Executive Summary
ServiceNow IT Business Management ( ITBM ) provides a project and portfolio management solution that helps its customers improve capital and resource optimization while accelerating project time-to-value . ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact ( TEI ) study and examine the potential Return On Investment ( ROI ) enterprises may realize by deploying ServiceNow ITBM . The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Project and Portfolio Management ( PPM ) and other product features of ITBM on their organizations .
To better understand the benefits , costs , and risks associated with this investment , Forrester interviewed two customers and surveyed 30 more , all with multiple years of experience using ServiceNow ITBM . ServiceNow ’ s PPM solution is part of the IT
Business Management solution set , which includes the following modules : Project and Portfolio Management , Resource Management , Demand Management , Agile Development , Test Management , Time Cards / Sheets , and Financial Management . These capabilities work together to help customers strategically align portfolio spend , accelerate project time-to-value , manage resources more efficiently , and improve project performance and visibility for leadership .
Prior to using ITBM , the customers we spoke with and surveyed typically utilized a legacy on-premises PPM solution or spreadsheets driven by manual processes . However , these solutions lacked the ability for project and program managers , portfolio managers , and leaders to gain visibility into both project demand and performance . This led to inefficient resource allocations , delays in projects , and misalignment of capital spend to strategic priorities . �
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